Lisa_4.8











{March 12, 2008}   #162

Well, it’s official: iiNet Sucks.

I’m sick of being on hold to these guys. It’s like being with bloody Hellstra or Opt-Arse for frig’s sake! What IS it with companies.

No amount of “Your call is important to us” and “Our staff are experiencing higher than average call volume.” cuts it anymore in this world.

Neither do constantly being told “it’s time to go naked with iiNet…” and “…are you experiencing slow download rates with your dial-up connection..?”

I don’t care. I don’t want to be advertised at. I don’t want to be constantly told how hard it is for you to receive calls because the three people that are left in your call-center after your last hatchet-job on staff that actually do the freaking work can’t handle the volume of calls!

It reminds me of an ex-employer who, during one of the regular 6-monthly retrenchment cycles, fired the guy responsible for building the one application that the CEO of the company had declared was the best thing since sliced bread and would make the company bigger than Ben whatsisname.

Stupid!

So is being on hold for 15 minutes!

iiNet used to be a good company, easy to deal with, quick turnaround on service calls, connections and anything you needed really. Now they’re just like every other damn company out there: happy to take your money, happy to provide a bit of contractually obligated service (ie. phone/net connection) and CRAP at everything else that’s actually necessary for running a business.

Bottom line: if your staff can’t handle the number of calls coming in, then HIRE SOME MORE!!



{February 28, 2008}   #147

Finally worked-out one of the reasons I’ve been so fundamentally and astonishingly unable to concentrate at work.

And it’s a classic CLASSIC case of forgetting something.

Last year when I was working for Hellstra, I found that the environment I was in was not at all conducive to working. For one there were lots of people talking like they were deaf. For two there were not one, but THREE radios on people’s desks playing radio fairly audibly. And none of these radios were on the same station.

My solution at the time was simple: White Noise. No, not some bizarre def-metal rock band (from the gagralaca mind-zones, who are not only believed to be the loudest rock band, but the loudest noise of any kind in existence; sorry, channeling Hitch-Hikers Guide there).

So, white noise; it helped me focus, it helped me drown out the background crap, and aided my concentration astonishingly.

Why I forgot it is part II of this problem; the ADD I was diagnosed with late last year. I dispute the name (It’s not Attention Defecit, it’s Attention overload; we pick-up everything), but the diagnosis explained a whole lot of stuff, and I got some good tools and information to deal with the issues of an over-sensitive mind.

Which I promptly forgot. Just like with sugar (I eat some, I eat some more, then get all depressed and wonder why).

So, now I’m back on the White Noise bandwagon, and suddenly all the external influences, noises, music playing at A’s computer, people’s phones on speaker-phone because they can’t be arsed holding the handset up to their ears while on-hold, tennis balls bouncing, people walking past, people chatting nearby, conversations across the office, the nice guy who’s in the call-center actross from my desk talking to his callers… well, all of that is pretty much drowned-out.

Why not then listen to music, you might ask.

Well, because I listen to music.

Read that again, you might get it.

If you don’t, I’ll explain. Music: I enjoy it. Basically it’s another distraction. The tracks click over and I am distracted by the lyrics, the beat, the good guitar licks (why are they called licks btw; there’s no tongue involved is there?), the point of the music… and it dislodges the creative part of my brain and I get all sorts of story ideas.

Do I get any work done listening to music?

Not really.

White noise on the other hand isn’t a beat, isn’t rhythmic or anything else. It’s just constant sound. It’s not squeaky or changing, it’s not water pouring down a river, it’s not waves on a beach; both of these create an image to my mind you see, which leads to the aforementioned creative outpourings.

Not that creative outpourings are a bad thing mind you; especially when halfway through a second book and one third into the third in a series which one hopes will make me almost embarassingly rich and leave me with no option than to demand they wheel Parkie out of cryogenic freeze because he’s the only interviewer who I’ll speak with. It’s just that when I’m at work, I’m being paid to do shit, and that shit isn’t being done at present.

Not anymore however; now I’ve found a 20 second MP3 of white noise on Freesound. A quick download later and I had it in iTunes playing on an endless loop.

And thus I can concentrate again.

The only other way I’ve found to concentrate is to stay late at work when there’s no-one else around. Don’t want to do that anymore; it eats into my Being At Home time.



{January 18, 2008}   #45

I used to work for a company I nicknamed “Senseless”.

They have the following tagged onto the bottom of every single email they send out:

Sensless. Australia’s leading information resource.

Making complex lives simpler by helping you find, buy and sell.

www.Sensless.com.auwww.yellow.com.auwww.whitepages.com.auwww.citysearch.com.au
- www.about.Sensless.com.au
www.whereis.com.auwww.gostay.com.auwww.justlisted.com.auwww.tradingpost.com.au
- www.linkme.com.au
www.carshowroom.com.auwww.telstra.com.auwww.smallbusiness.Sensless.com.au
- www.universalpublishers.com.au

Sensless cares for the environment – think before you print.

This email and any attachments are intended only for the use of the
recipient and may be confidential and/or legally privileged.
Sensless Pty Ltd disclaims liability for any errors, omissions,
viruses, loss and/or damage arising from using, opening or
transmitting this email.
If you are not the intended recipient you must not use, interfere
with, disclose, copy or retain this email and you should notify the
sender immediately by return email or by contacting Sensless Pty Ltd
by telephone on [+61 3 8888 8888]

Liike *anyone* reads this crap these days? It’s so Web 0.1!

This statement though makes me larf:

Senseless cares about the environment

No they don’t. Otherwise they wouldn’t be printing massive phone books that no-one actually uses and sticking all the crap on the end of email that ends up making a 1 page email conversation 3 and a half if it was ever printed.

Morons.



{December 31, 2007}   #12

Slightly old, but still relevant; Free WiFI spots around the country.

I’ll only add to this that there’s one right in front of The Guru and The Teacher’s place in Reservoir, where on Christmas eve last year, I was able to make a Skype call because my phone was out of credit. Nice one!

The Guru has told me that Apple will be making iPod Touch APIs available in 2008 for developers to get into the code. And what that means is that those already working on a VoIP solution will be able to refine things so ultimately, the iPhone won’t actually be needed.

As long as you can find a WiFi point of course! But how far – honestly – is it away from being open slather? With Meraki and Community Wireless at work, we’ll finally be able to stop being gouged by Hellstra and Opt-arse for WiFi.



et cetera